Shipping Policy

Shipping methods, delivery timing, costs, tracking and customs notes for wholesale dental bur and lab supply orders.

Shipping Policy

Delivery Times

Orders with available stock usually ship within 3 working days. If an item is out of stock, our sales team contacts you first.

Shipping Methods

DHL, UPS, FedEx, TNT, Aramex and other major carriers. Express shipping covers most countries and regions worldwide.

Shipping Costs

Wholesale pricing does not include freight. Cost is quoted by destination, parcel weight, volume and selected carrier.

Shipping Time and Costs

Because BurDental mainly supplies wholesale dental products at competitive prices, free shipping is not currently included. Shipping cost will be calculated by our sales team according to the destination, parcel weight, volume, and selected shipping method.

Shipping methodTypical delivery timeNotes
Express (DHL / UPS / FedEx / TNT / Aramex)1–7 daysDepends on destination and carrier; fastest option for most countries
Air post14–30 daysLower cost; longer and less predictable transit

Warehouse processing after payment confirmation usually takes 1–3 days before the parcel is handed to the carrier.

Order Tracking

After shipment, you will receive an email or instant message with the shipping method and tracking number. Please follow the tracking instructions provided by our sales team.

Customs Clearance

Please note that product prices do not include customs clearance fees, import duties, VAT, or other local taxes. These charges are the responsibility of the buyer unless otherwise agreed in advance.

  1. For customers in the EU, a VAT number is usually required for customs clearance. Please provide your VAT number in the order remarks.
  2. If you have specific requirements for invoice value or customs documents, please mention them in the order remarks or contact us directly before shipment.
  3. If you need an ISO certificate, CE certificate, statement of conformity, material composition document, or similar paperwork, please tell us in advance and we will send the available documents by email.

Notes

  1. Express shipping is not available for P.O. Boxes or APO/FPO addresses.
  2. We will make every effort to deliver your package as soon as possible. Additional time may be required due to invalid addresses, customs clearance, local holidays, or carrier delays.
  3. If there is any shipping issue with your package, please contact us within 180 days after the order was placed.

Carrier Information

Track parcels or learn more on the carriers' official sites: DHL · UPS · FedEx · TNT · Aramex

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