How long do I have before making a return, and do I have to pay for shipping?

1. You have a maximum of 45 days to make a return. Return packages must be sent back and postmarked within 45 days after the purchase date.
2. Shipping is free on your first return for any order when the return is approved by BurDental.
3. If you have already returned items from an order and would like to make additional returns, the second return shipping cost is at your own expense and must still be completed within 45 days of the purchase date.

How do I make a return?

1. Sign in to your BurDental account. If you placed the order as a guest, you may skip this step.
2. Go to the BurDental returns page or contact our sales/support team.
3. Fill in the return information, indicate the reason for return, and submit the request.
4. After approval, print the return label and securely attach it to the outside of your return package.
5. Arrange collection or drop off the package at your nearest post office or approved carrier point.

Note: If you pay to ship the return yourself, you may choose your preferred shipping method, but the package must be postmarked no later than 45 days from the purchase date.

Can I still return items if they are worn, damaged, or have the tags removed?

1. Items can only be returned if they are unused, unwashed, undamaged, and have the original tags/packaging attached and hygiene sticker intact where applicable.
2. Items marked as non-returnable and free gifts cannot be returned.

Important Notice

1. Please do not send your return to the sender address printed on the parcel. This is not necessarily the correct return address and may delay or prevent return processing.
2. Please only send returns to the address confirmed by BurDental or shown on the return label we provide.
3. Please make sure you do not include non-BurDental items in your return package by accident. We are not responsible for sending back unrelated items.

Refunds

1. Refunds are usually processed within 7 days after we receive and inspect your return package.
2. The refund will be issued to the original payment account or handled according to the agreed request.
3. Original shipping fees and insurance fees are non-refundable.

Note: If you have any issue with your return, please contact Customer Support within 180 days after the order was first placed.

Contact support about a return