Preguntas frecuentes
Respuestas para distribuidores, laboratorios dentales, clínicas y compradores OEM que evalúan los instrumentos rotatorios BurDental.
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Still have questions?
Talk to a product specialist — usually online during CN business hours.
Chat on WhatsAppOrdering and Quotes
How do I request a quote?
Add the products you need to your quote list and submit it, or simply send us the models and quantities through the contact form. Our sales team will come back with wholesale pricing and availability within one business day.
Can I request free samples?
Yes. Samples are free for a value of up to US$10 — you only cover the courier cost. And once you place a formal order, whatever you paid on samples is deducted from that order. Tell us which models you’d like to test.
MOQ and Production
What is the MOQ?
Each product page shows its MOQ in the product details, so just open the product you are interested in. Not sure, or planning a mixed order? Ask our sales team — small first orders are welcome.
How long does production take?
In-stock items usually ship within 48 hours. For out-of-stock or custom production, lead time depends on quantity — typically one to two weeks.
Distributor and OEM
Do you support private label packaging?
Yes. We run OEM and private-label projects with no MOQ — your brand, your packaging, our manufacturing. See the OEM / Private label page or talk to our sales team about your project.
What should distributors send with an inquiry?
Start by applying on our distributor page, then send your inquiry directly to our sales team. Your country or territory, target categories and an estimated volume help us reply with accurate pricing.
Documents and Technical Support
Where can I find catalogs and technical documents?
Download product catalogs on the Catalogs page. For technical references, see the IFU hub, the speed guide and the sterilization guide — or ask us for specific quality documents.
Are speed and sterilization pages product-specific IFUs?
No. They are support references. Always follow the product-specific IFU, local regulations, and the handpiece or material manufacturer instructions.
Shipping and Returns
Which shipping carriers are available?
We ship worldwide by international express — DHL, FedEx, UPS, TNT and other major carriers depending on your destination. See the shipping page for details.
How are return or RMA requests handled?
If anything is wrong with your order, we make it right for free. Wrong item shipped — we send the correct one at no cost, and you keep the old one. Missing quantity — we top it up immediately. Quality problems — covered by our lifetime warranty on burs. Just contact us with photos and your order details. (Damage caused by mishandling or other customer-side reasons isn’t covered.)